Privacy Policy

Effective Date: July 29, 2025

Filling The GAP Society ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and support our mission through donations, event participation, or community engagement.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Who We Are

Filling The GAP Society is a registered non-profit organization based in Nova Scotia, Canada. Our mission is to support transgender, non-binary, and gender-diverse individuals—and their families—by providing access to gender-affirming care, peer support, and public education.

2. Information We Collect

a) When you visit our website:

IP address, browser type, device type, and website usage data (via cookies or analytics tools)
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

b) When you make a donation:

Name
Email address
Billing address (if provided)
Payment information (processed securely by a third-party provider — we do not store card data)
Donation amount and frequency

c) When you contact us or subscribe:

Name and contact details
Any information you voluntarily provide in your message or form

3. How We Use Your Information

We use the information we collect to:

Process and confirm donations
Send email confirmations and receipts (where applicable)
Respond to inquiries or support requests
Share occasional updates or impact stories (if you’ve opted in)
Monitor and improve website performance
Maintain security and comply with applicable legal obligations

4. Sharing of Personal Information

We do not sell, trade, or rent your personal information.

Your data may be shared only with:

Trusted third-party providers (e.g., payment processors, email marketing platforms) to fulfill donation processing and communication needs
Legal or regulatory authorities if required to do so by law

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

5. Data Security

We take reasonable steps to protect your information using secure technologies and encryption where appropriate. Donation transactions are processed via a PCI-compliant third-party provider. We do not store your credit card details.

6. Retention of Data

We retain your information only as long as necessary for the purposes stated in this policy, or as required by Canadian nonprofit compliance standards.

7. Your Rights

You have the right to:

Access or correct your personal information
Withdraw consent for communications
Request deletion of your data (subject to legal obligations)

To make a request, contact us at [insert contact email].

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

8. Cookies and Website Analytics

Our website may use cookies to improve functionality and understand user behavior. You can disable cookies in your browser settings. We may use Google Analytics or similar services to understand how our site is used.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: hello@fillingthegapsociety.ca
Website: https://www.fillingthegapsociety.ca